The short version
Cancel any monthly engagement with 15 days written notice and you pay nothing beyond the current cycle. Within the first seven days of a brand-new engagement, if we have not yet begun production work, we refund your first month in full. Advertising spend already placed with a platform cannot be refunded by us, because we never held it.
Cancelling a monthly retainer
- Email hello@prud.in at least 15 days before your next billing date.
- Service continues to the end of the cycle you have already paid for — you are not cut off the day you cancel.
- No cancellation fee, and no penalty for leaving.
- Within seven working days of the final invoice being settled, we hand over every account, source file and asset.
When we refund
- Seven-day window on a new engagement. If you cancel within seven days of your first payment and we have not started production, you get a full refund of that payment.
- Duplicate or incorrect charge. Refunded in full, immediately, as soon as it is identified by either side.
- Undelivered work. If we fail to deliver a committed deliverable and cannot put it right within 15 days, we refund the portion of the fee attributable to it.
- We end the engagement. If we choose to stop working with you for a reason that is not a breach on your side, we refund the unused part of the current month.
When we do not refund
- Advertising spend. Once placed with Meta, Google, LinkedIn or any other platform it belongs to them, not to us. Their own refund policies apply.
- Work already delivered. Designs, videos, articles, code and campaign management already performed and delivered are payable, whatever happens next.
- Results falling short of hope. We commit to scope, effort and method — not to a guaranteed number of leads, followers or rankings, as set out in our terms.
- Delays caused by missing input. When approvals, access or assets do not arrive from your side and the work stalls as a result.
- Platform action against your account. Suspensions or policy strikes caused by your product, your claims or material you insisted on publishing.
- One-time project advances. Non-refundable once work has begun, since the team time is already committed.
How to request a refund
Email hello@prud.in with your business name, the invoice number and what you would like refunded. We acknowledge within two working days and give a decision within seven. Approved refunds are returned to the original payment method within 7–10 working days; UPI and bank transfers are usually faster than cards.
If you disagree with our decision
Reply to the decision email and ask for it to be escalated. A founder reviews it personally and responds within five working days. We would far rather resolve it directly than have either of us spend money on the alternative.
Contact
PRUD.in, Delhi, India
Email hello@prud.in ·
WhatsApp +91 86795 22208